Union County's Vision Statement:

Through continuity of leadership and direction, and built upon consensus of the community, we identify and implement strategies, programs and services necessary to promote and sustain the quality of life and lifestyles unique to Union County.

Our Core Values:

• Commitment: We are committed to our work responsibilities, and engaged with our customers
• Professionalism: We are professional in all we do, striving to provide quality service in an ethical manner
• Integrity: We act with integrity and are trustworthy
• Inclusiveness: We are inclusive, open-minded, and value the diversity of ideas
• Transparency: We are transparent, open, and honest
• Innovation: We believe in innovation, creativity, and continuous improvement
• Being Purpose-oriented: We are driven by purpose, thinking strategically and acting with the goal in mind
• Customer-focus: We see situations from the customer’s perspective, and we work to provide a customer experience that exceeds expectations.

Desired Culture Statement:

One team, working together in a positive environment based on trust, empowerment, creative thought, and professionalism that delivers customer-focused results.

Organization Wide Goal:

• Make sure your customers both internally and externally know that you value them, their time and their needs.
• Always strive to exceed your customer's expectations by creating an experience that's welcoming, comfortable, and responsive

The Six Standards of Customer Service:

• Knowledgeable: Awareness of the people and resources available to deliver effective customer solutions in a considerate and friendly manner.
• Empathetic: Delivering a patient, caring, and respectful response to the needs and concerns of our customers
• Trustworthy: Demonstrating professionalism, reliability, and integrity
• Problem-Solver: Using collaboration and creativity to develop a solution that provides a positive experience and resolution for our customers
• Responsive: Addressing customer needs and concerns promptly
• Open-minded: Showing flexibility in your thinking while viewing the problem from the customer’s perspective