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Union County, North Carolina

Temporary Charlotte Water Switch

Temporary Charlotte Water Switch

Temporary Charlotte Water Switch FAQs

Why is Public Works temporarily switching water for a limited number of customers in Stallings?

Union County will begin performing preventative maintenance on the Stallings water tank as of November 1, 2019. During the project, the Stallings tank will be taken out of service and unable to provide water to a limited number of customers in the area. In order to provide those customers water and avoid an interruption in service, those customers will receive water treated by Charlotte Water for 3-6 months.

Will there be any difference in my service?

Charlotte Water and Union County Public Works utilize different water treatment methods. Charlotte Water uses free chlorine to disinfect water and Union County Public Works uses chloramine. Both methods are recommended by the Environmental Protection Agency as completely safe and effective.

Customers on dialysis who use a proportioning machine to prepare dialysate are advised to contact their physician to obtain the appropriate steps to accommodate the change in water disinfection.

Customers who have fish tanks or aquatic species are advised to contact a professional aquarist to avoid any problems potentially associated with chlorine.

Union County water customers who temporarily receive Charlotte Water will not be charged a different rate and their monthly bill will still be generated by Union County.

How long will the switch to Charlotte Water last?

The maintenance on the Stallings water tank is expected to last 3-6 months, depending on the weather and construction progress. Once the tank rehabilitation is complete, customers will receive advance notice of the transfer back to water service from Union County.

During this process, is the water safe to drink and use?

Yes. The water being produced and distributed to customers during this period will continue to meet federal and state water quality standards and is completely safe for consumption and use.

Critical users such as hospitals, dialysis groups, pet/aquatic/pond companies, companies that use water for processing, and other water users sensitive to chloramines or free chlorine should consult with professionals about potential concerns.

How is the switch to Charlotte water being performed?

Union County and Charlotte Water have water pipes that connect together and allow the flow of water from one system into another with the opening of a valve. This is a seamless transition without any interruption in service to customers.

What can customers expect when the transfer is made to Charlotte Water?

Customers may temporarily see some of the following during this process:

    • A slight discoloration or cloudiness in the water;
    • A slight chlorine odor or taste;
    • Minor fluctuations in water pressures while flushing is occurring;
    • Minor discoloration in the water due to flushing the system;
    • Utility crews operating fire hydrants to flush the system.

Most customers will not notice any change in the water.

What should customers do if they experience any discoloration or odor?

If the water is discolored or cloudy, flush the water through an outside spigot or tub faucet for a few minutes to clear.By running the water through a spigot or tub faucet, the discoloration clears faster. Water should not clog faucet strainers.

Where can I receive more information on Charlotte Water?

You can find more information on Charlotte Water, including water quality data and annual water quality reports, on their water quality webpage.

Who can I call for additional information?

For additional information, please contact Union County Public Works Customer Service team at (704) 296-4210 or pwcs@unioncountync.gov