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Union County, North Carolina

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Clerk of Courts

Clerk of Superior Court

J.R. Rowell
Phone: 704-698-3100
Fax: 704-698-3101


Phone: 704-292-2746

See full contact directory

What clinical services do we provide?

  • Children’s Health
  • Women’s Health
  • General Health
  • WIC
  • Medical Records

What community services do we provide?

  • ABC (About Breast Cancer)
  • Breast Feeding Peer Counselor
  • Care Coordination for Children
  • Child Care Health Consultant Program
  • Community Health Education
  • Parenting with a Purpose
  • Pregnancy Care Management
  • Public Health Preparedness
  • Vital Records

What are Union County’s privacy practices?

All patient services are confidential as required by North Carolina and federal law.

Communicable Disease Control Program

Communicable disease is defined as "illness due to a specific infectious agent or its toxic products that arises through transmission of that agent or its products from an infected person, animal, or reservoir to a susceptible host, either directly or indirectly through an intermediate plant or animal host, vector, or the inanimate environment." Communicable disease pathogens include bacteria, viruses, fungi, parasites and prions.

Communicable diseases can have a significant impact on the population. The surveillance and control of such diseases is an important part of protecting the public's health. The Communicable Disease program primarily deals with infectious diseases that are reportable by law.

The program also deals with other communicable diseases of public health significance, such as:

  • Influenza
  • Norovirus infection
  • Certain healthcare-associated infections.

For additional information please visit the NC Communicable Disease website.

The program responsibilities include:

  • Monitoring disease outbreaks
  • Monitoring reportable disease rates
  • Providing education to the public and medical community to prevent the spread of disease
  • Implementation of and enforcement of control measures to prevent the spread of infection.
  • Control and prevention of rabies and other diseases of animal origin that can affect humans.

Rabies is a vaccine preventable disease in humans, dogs, cats and ferrets as well as some domestic livestock. All mammals are susceptible to rabies and it is nearly always fatal. Rabies can be prevented in humans with timely and appropriate treatment. In North Carolina the disease most often occurs in wild animals especially skunks, raccoons, bats and foxes. Raccoon rabies is present in the raccoon population in virtually every North Carolina county. For additional information on Rabies please visit:

STD Health Services

STD and HIV prevention and control services includes providing clinical services, education and awareness efforts and monitoring disease trends through surveillance and epidemiology. STD Clinic provides testing, treatment and education at no cost to the client for:

  • Syphilis
  • Gonorrhea
  • Chlamydia
  • HIV / AIDS
  • Other sexually transmitted infections

NC DHHS STD/ HIV Information for Individuals and Families


Our Immunization Clinic provides vaccines to people of all ages, including those traveling internationally. Public Health offers vaccines for preventable diseases to reduce the spread of vaccine-preventable diseases within Union County. The following vaccines are offered through our immunization clinic:

  • Gardasil
  • Hepatitis A (Adult) – 2 shot series
  • Hepatitis A (Pediatric)
  • Hepatitis B – 3 shot series
  • Meningococcal Vaccine
  • MMR
  • Twinrix – 3 shot series
  • Pentacel
  • Typhoid
  • Polio
  • Varicella
  • Tdap
  • Yellow Fever

In addition to vaccines, Blood Titer testing is available for the following:

Spanish Immunization Schedule (adults)

International Travel Immunizations

With the mission of public health to promote health, prevent disease and protect the community, International Travel Immunizations allow us to assist those traveling internationally the opportunity for disease protection. A Registered Nurse will review travel itinerary, provide immunization education and vaccination(s). A Vaccination record will be provided to you for your records.

Union County Lost and Found Pets

Online Search Instructions

Performance Guarantee Review Application

Customer Service

Customer Service


What are the ways to pay my bill?

Automatic Bank Draft:
Download Form

Request form: 704-296-4210
(M-F, 8am - 5pm)

Pay Online

Use your bank’s bill pay service:

Choose Union County as electronic payee and use mailing address:

P.O. Box 580194

Charlotte, NC 28258-0194

Mail in payment:

Union County Public Works

P.O. Box 580194

Charlotte, NC 28258-0194

Pay in-person:

Union County Tax Office

500 N. Main St.

Monroe, NC 28112


W. Crowell St. near Government Center in a silver drop box

Can you help me understand my bill?

Understanding Your Bill Video

Account Information

Account Number - Your account number has two components: the number before the asterisk (*) identifies the property and the number after the asterisk, referred to as the occupant code, identifies the current occupant.

Cycle - The cycle number determines the date of the month your meter is read. The cycle number also determines which days of the week you can irrigate your lawn.

Summary of Payments and Charges

Previous Balance -Total amount due as of your last bill.

Payment - Payments received since your last billing.

Miscellaneous Charges/Credits - A cumulative total which can include late penalties, disconnect processing fees, irrigation variance charges, leak credits, billing adjustments and other charges or credits.

Past Due Balance - A subtotal of previous balance, any payments received and miscellaneous charges/credits.

Current Charges - Water and/or sewer charges incurred during the current billing cycle.

Total Amount Due - Total of past due balance and current charges.

Meter Reading Information

Meter Number - A unique serial number that identifies each water meter assigned to a specific account. Irrigation meters typically start with an ‘I.'

Read Date - The date the meter was read for the current bill cycle and for the last bill.

Billing Days - The number of days included in this billing period which is the difference between the previous and present read dates. Billing days can range between 28 and 32 days per cycle.

Meter Readings - The total number of gallons that have passed through the meter as of the read dates, typically represented in hundreds of gallons.

Usage - The amount of water used, in gallons, for the billing period. Usage is calculated by subtracting the previous meter reading from the present meter reading times the multiplier shown, typically 100. Meter readings are rounded to the nearest 100 gallons. Your rounded usage amount is displayed in the usage section of the bill.

Details of Current Charges

Current charges have three components:

  • Fixed monthly base facilities charges;
  • Gallonage charges;
  • Other charges.

Fixed Monthly Base Facilities Charges - The fixed monthly base facilities charges are determined by the size of your meter. There is a base facilities charge associated with each service. These charges cover a portion of the utility’s fixed costs associated with providing your services including such things as debt payments, labor, meter reading and bill processing.

Gallonage Charges – Union County utilizes what is known as an “inclining block rate structure” in our gallonage charge. In this structure, for each increasing “block” of consumption, the customer is charged at a higher rate, so the more water you use the higher the rate you pay for that water. Our rate consists of five blocks, or tiers, of water consumption.

  • Tier I is for the first 3,000 gallons/month of usage.
  • Tier II is for the next 4,000 gallons of usage (3,001 to 7,000 gallons).
  • Tier III is for the next 3,000 gallons (7,001 to 10,000 gallons).
  • Tier IV is for the next 5,000 gallons (10,001 to 15,000 gallons).
  • Tier V is for all consumption above 15,000 gallons, per month.

This inclining rate structure is designed to promote water conservation and to also have those customers that use the most water pay their proportionate share of the cost of providing the infrastructure necessary to meet these higher levels of demand.

Our tiered rates apply to individually-metered residential customers including conventional single-family homes and apartments, condominiums and townhouses that have individually metered residential units.

For a complete description of our current rates, please refer to the drop-down menu on at the top of this page.


The customer in this example used a total of 20,600 gallons of water (Usage). Their gallonage charge for the month would be:

Tier 1 rate is $2.20/1,000 gallons: the first 3,000 gallons of water used are charged at a rate of $2.20 per 1,000 gallons.

$2.20 x 3 (thousand gallons) = $6.60

Tier2 rate is $3.00/1,000 gallons: the next 4,000 gallons of water use are charged a rate of $3.00 per 1,000 gallons.

$3.00 x 4 (thousand gallons) = $12.00

Tier 3 rate is $4.25/1,000 gallons: the next 3,000 gallons of water use were charged a rate of $4.25 per 1,000 gallons.

$4.25 x 3 (thousand gallons) = $12.75

Tier 4 rate is $6.20/1,000 gallons. The next 5,000 gallons of water use were charged a rate of $6.20 per 1,000 gal.

$6.20 x 5 (thousand gallons) = $31.00

Tier 5 rate is $10.10/1,000 gallons. In this example the customer used 5,600 gallons at the rate above 15,000 gallons per month.

$10.10 x 5.6 (thousand gallons) = $56.56

Total Gallonage Charge = $118.91

In this example, the cost of the last 5,600 gallons of water used was more than the entire cost of the fist 15,000 gallons.

Sewer Usage Charge

Sewer usage is not separately metered; it is based upon your water consumption. Residential sewer usage is capped at 12,000 gallons. That is, if an individually-metered residential customer uses more than 12,000 gallons of water in a month, we bill for only 12,000 gallons of sewer service. For the example above, though the resident used 20,600 of water, only 12,000 gallons of sewer was billed. 12,000 gal X $5.30 =12,000 gallons of sewer service were charged at a rate of $5.30 per 1,000 gallons.

$5.30 x 12 (thousand gallons) = $63.60

Total Sewer Gallonage Charge = $63.60

How can I apply for water & sewer service?

To begin service with Union County Public Works, please complete the attached 3 page application. Each individual responsible for the account must sign the second page of the application and provide a copy of their photo identification.

Application for
Water/Sewer Connection

If you are purchasing the home, in addition to the application and copy of your photo I.D., please provide proof of ownership. This can be a copy of the deed, a HUD Statement from closing, the Closing Disclosure Statement, or the offer to purchase. You may email ( ), or fax the forms to (704) 296-4231.

If you are renting or leasing the home, in addition to the application and copy of your photo I.D., please provide a signed copy of your lease or a notarized rental agreement and a deposit of $50.00 (cash, check, or money order). You may mail in the information, or bring it by our office. Our office hours of operation are Monday – Friday from 8:00 am to 5:00 pm. We are located in the Union County Government Center at 500 N Main St, Suite 400 (4th Floor), Monroe, NC 28112

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Union County Public Works

500 N. Main St., Ste 400
Monroe, NC 28112

Phone: 704-296-4210
Fax: 704-296-4231

Ashley Terrell
Customer Service Supervisor

Robert Friend
Customer Service Manager

Shelley Maness
Business Operations Division Director

Emergency Contact

Report a Water Outage, Sewer Backup or Overflow

Please call 704-296-4210 immediately to report a water outage, sewer backup, overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.

About Public Works Customer Service

The Utility Customer Service Department is committed to providing excellent customer service and accurate billing to approximately 43,500 residential and commercial water and sewer utility accounts within unincorporated Union County and each of the municipalities in Union County with the exception of Monroe, Marshville, and Wingate.