Request form: 704-296-4210
(M-F, 8am - 5pm)
Use your bank’s bill pay service:
Choose Union County as electronic payee and use mailing address:
P.O. Box 580194
Charlotte, NC 28258-0194
Mail in payment:
Union County Public Works
P.O. Box 580194
Charlotte, NC
28258-0194
Pay in-person:
Union County Tax Office
500 N. Main St.
Monroe, NC
28112
Drop-box:
W. Crowell St. near Government Center in a silver drop box
Account Information
Account Number - Your account number has two components: the
number before the asterisk (*) identifies the property and the number after the
asterisk, referred to as the occupant code, identifies the current occupant.
Cycle - The cycle number determines the date of the month your meter is read.
Summary
of Payments and Charges
Previous Balance -Total amount due as of your last bill.
Payment - Payments received since your last billing.
Miscellaneous Charges/Credits - A cumulative total which can
include late penalties, disconnect processing fees, irrigation variance
charges, leak credits, billing adjustments and other charges or credits.
Past Due Balance - A subtotal of previous balance, any
payments received and miscellaneous charges/credits.
Current Charges - Water and/or sewer charges incurred
during the current billing cycle.
Total Amount Due - Total of past due balance and current
charges.
Meter
Reading Information
Meter Number - A unique serial number that identifies each
water meter assigned to a specific account.
Irrigation meters typically start with an ‘I.'
Read Date - The date the meter was read for the current
bill cycle and for the last bill.
Billing Days - The number of days included in this billing
period which is the difference between the previous and present read
dates. Billing days can range between 28
and 32 days per cycle.
Meter Readings - The total number of gallons that have
passed through the meter as of the read dates, typically represented in
hundreds of gallons.
Usage - The amount of water used, in gallons, for the
billing period. Usage is calculated by subtracting the previous meter reading
from the present meter reading times the multiplier shown, typically 100. Meter readings are rounded to the nearest 100
gallons. Your rounded usage amount is displayed in the usage section of the
bill.
Details
of Current Charges
Current charges have three components:
Fixed Monthly Base Facilities Charges - The fixed monthly
base facilities charges are determined by the size of your meter. There is a
base facilities charge associated with each service. These charges cover a portion of the
utility’s fixed costs associated with providing your services including such
things as debt payments, labor, meter reading and bill processing.
Gallonage Charges – Union County utilizes what is known as an “inclining block rate structure” in our gallonage charge. In this structure, for each increasing “block” of consumption, the customer is charged at a higher rate, so the more water you use the higher the rate you pay for that water. Our rate consists of five blocks, or tiers, of water consumption.
This inclining rate structure is designed to promote water conservation and to also have those customers that use the most water pay their proportionate share of the cost of providing the infrastructure necessary to meet these higher levels of demand.
Our tiered rates apply to individually-metered residential
customers including conventional single-family homes and apartments,
condominiums and townhouses that have individually metered residential units.
For a complete description of our current rates, please
refer to the drop-down menu on at the top of this page.
Example:
The customer in this example used a total of 20,600 gallons
of water (Usage). Their gallonage charge for the month would be:
Tier 1 rate is $2.20/1,000 gallons: the first 3,000 gallons
of water used are charged at a rate of $2.20 per 1,000 gallons.
$2.20 x 3
(thousand gallons) = $6.60
Tier2 rate is $3.00/1,000 gallons: the next 4,000 gallons
of water use are charged a rate of $3.00 per 1,000 gallons.
$3.00 x 4 (thousand gallons) = $12.00
Tier 3 rate is $4.25/1,000 gallons: the next 3,000 gallons
of water use were charged a rate of $4.25 per 1,000 gallons.
$4.25 x 3 (thousand gallons) = $12.75
Tier 4 rate is $6.20/1,000 gallons. The next 5,000 gallons
of water use were charged a rate of $6.20 per 1,000 gal.
$6.20 x 5 (thousand gallons) = $31.00
Tier 5 rate is $10.10/1,000 gallons. In this example the
customer used 5,600 gallons at the rate above 15,000 gallons per month.
$10.10 x 5.6 (thousand gallons) = $56.56
Total Gallonage Charge = $118.91
In this example, the cost of the last 5,600 gallons of
water used was more than the entire cost of the fist 15,000 gallons.
Sewer
Usage Charge
Sewer usage is not separately metered; it is based upon
your water consumption. Residential
sewer usage is capped at 12,000 gallons.
That is, if an individually-metered residential customer uses more than
12,000 gallons of water in a month, we bill for only 12,000 gallons of sewer
service. For the example above, though
the resident used 20,600 of water, only 12,000 gallons of sewer was billed.
12,000 gal X $5.30 =12,000 gallons of sewer service were charged at a rate of $5.30
per 1,000 gallons.
$5.30 x 12 (thousand gallons) = $63.60
Total Sewer Gallonage Charge = $63.60
Welcome to Union County Public Works! Speed up and simplify the water/sewer application process by downloading and completing our New Service Application.
Then, return the application, along with your photo identification, and proof of occupancy (offer to purchase, closing disclosure, deed, or lease/rental agreement) to pwcs@unioncountync.gov.
You can visit us at our Customer Service Office, located at 500 N. Main Street, Monroe, to apply in person. Please allow 2 business days for processing your application.
A $50 security deposit is required for all rental/lease accounts. Pay your rental deposit in person at our Customer Service Office or online here by selecting “Pay Now” under the “Make One-Time Payment” option, then by selecting “Deposit” and entering your information. Please submit a copy of your deposit receipt with your application
500 N. Main St., Ste 400
Monroe, NC 28112
Phone: 704-296-4210
Fax: 704-296-4231
Ashley Terrell
Customer Service Supervisor
Email: ashleyterrell@unioncountync.gov
Shelley Maness
Business Operations Director
Email: shelley.maness@unioncountync.gov
Please call 704-296-4210 immediately to report a water outage, sewer backup, overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.
The Utility Customer Service Department is committed to providing excellent customer service and accurate billing to more than 48,000 residential and commercial water and sewer utility accounts within unincorporated Union County and each of the municipalities in Union County with the exception of Monroe, Marshville, and Wingate.